Refund Policy

At Code Park, we are committed to delivering high-quality software development services. We understand the importance of your satisfaction and strive to ensure a positive experience with every project.

Our projects typically follow a milestone-based payment structure:

• Initial Deposit: Paid before work commences
• Milestone Payments: Paid upon completion of defined project phases
• Final Payment: Paid upon project delivery and approval

Refund eligibility is determined based on project stage:

• Before Work Begins: Full deposit refund available if project is cancelled before work begins
• During Development: Partial refund based on work completed. A detailed breakdown will be provided
• After Delivery: Refunds are not available once final deliverables have been approved

To request a refund, please:

• Email us at hello@code-park.com
• Include your project number or contract reference
• Provide the reason for your refund request
• Attach any relevant documentation

We will review your request and respond within 5 business days.

In case of any dispute regarding services or payments:

• We will first attempt to resolve the issue amicably
• Third-party mediation may be engaged if needed
• Final resort is arbitration under UAE law

Refunds may not be available in the following cases:

• Work completed according to agreed specifications
• Delays due to client unresponsiveness or approval delays
• Scope changes requested after development begins
• Third-party services (hosting, domains, licenses)

Once approved, refunds are processed within 10-15 business days to the original payment method.

For any questions about our refund policy, please contact us:

hello@code-park.com